Our Delivery Journey

We’ve streamlined our process to ensure your wellness products reach you safely. Here is how we manage your order from the moment you click 'buy' until it arrives at your doorstep.

1.Place Your Order

Select your products and preferred delivery method.

2.Order Confirmation

Receive a confirmation via call or message once processed.

3.On Its Way

Your package is securely packed and out for delivery.

4.Doorstep Delivery

Receive your order safely at your home.

Exchange or Return Policy – Shifago Pharmacy

At Shifago Pharmacy, customers have 7 days from their order delivery date to request product exchanges or returns if their products remain in proper condition.

To be eligible, items should be kept in their original condition as much as possible. You have the right to return the item even after you open it or test its capabilities. Your right to return merchandise remains intact because any value decrease from inspection will not affect your right to return.

Our mission is to provide equitable service to customers while delivering complete satisfaction to them with every purchase.

Return Conditions – Shifago Pharmacy

Shifago Pharmacy accepts returns only if the product is returned with all required items, including full packaging, proof of purchase, warranty card (if applicable), and a report describing any defect from our service team.

The return request will be denied if any of these components are not present.

The approved refunds will get processed according to the time period established by applicable laws.

FAQs

What areas do you deliver to?

Fast and reliable service across the whole nation, generally covering all cities and regions, is provided by Shifago Pharmacy.

How long does delivery take?

Shifago Pharmacy delivers within 24 hours in Karachi and takes up to 6 working days for other cities across Pakistan.

Is there a delivery fee?

Rs. 249 for delivery charges in Karachi and Rs. 399 in case of any other city across Pakistan.

Do you deliver temperature-sensitive medicines?

Shifago Pharmacy delivers temperature-sensitive medicines with proper care and safe handling such that product quality will remain intact.

Can I get urgent or emergency delivery?

Shifago Pharmacy offers fast delivery in Karachi in an hour and half within few areas for those essential, necessarily needed medicines.